Frequently Asked Questions

General


How do I change my contact information?

You can change your information by clicking your avatar symbol, then choosing the "Profile Settings" section.

Can I refer other resellers or affiliates to Eggflow?

Yes, of course! You can tell others about our affiliate program, but there's no commission at this time for doing so.

What do pending, confirmed, and declined to mean with regards to commission?

  • Pending - each order is set to "pending" for 30 days. Until this period is over, no commission will be paid out for this referral sale.
  • Confirmed - there were no problems or delays with this sale, and the commission has been credited to your account.
  • Declined - the sale was canceled or there were payment problems. 

Advertising

 

How do I add advertisements to my website?

When you generate advertising materials like a banner, you'll receive a snippet of code. You can simply paste this code into the Widget/HTML element (on Eggflow sites) in the place you want it to go.

May I use my own materials for advertisements or banners?

No, this is not currently allowed. Please make sure you are following our terms of service.

Tracking and Reporting

 

How do I find out if an Eggflow sale was referred from my site?

In the Commission section, you have an overview of all leads referred to from your site. You can also check the status of your commission here.

What if a sale isn't showing up?

Don't worry! If you (or your client) paid using the bank transfer option, you'll have to wait until our payment partner has processed the transaction. Then you'll see the credit in the commission overview. Think there still might be a technical issue? Write us through the contact form in the Affiliate menu.

I think there might be a technical issue. What do I do?

Please get in touch with us through the contact form in the Affiliate menu.

How long is a cookie valid?

A cookie expires after 90 days.

What happens when a user visits my site as well as the sites of other Eggflow affiliates? To whom is the user allocated?

We use the "last cookie wins" method. This means the first cookie will be overwritten by any subsequent cookies.

Commission Payments

 

When is the commission paid?

As soon as you have reached the minimum payment amount, you can request that your commission is paid to you by clicking on the button in Overview.

What is the minimum payment amount?

Payments take place after you've reached at least $100 in unpaid commission.

I've noticed a discrepancy between the payments and my calculations.

Please contact us with details at partner@eggflow.com.

A free user whom I referred upgraded two or three years later to Premium plan (or Extra plan). Will I receive a commission?

Fair's fair: it counts as a referral. The time frame in which the upgrade takes place doesn't matter.

Can I see an overview of the commission that has been paid to me?

You can generate an overview of your commission payments in the Commission section.

What happens when a referral upgrades from the Premium plan to Extra plan?

This is currently not tracked, but we are working on it.

Glossary

 

  • Cookie - a cookie is a file saved by the web browser and associates a visitor with the referring affiliate.
    tracking - the process through which a referred signup is followed from clicking on a banner to sign-up to upgrade.
  • Conversion - a conversion takes place when a visitor upgrades to a Premium plan or Extra plan.
  • Recurring commission - a repeating referral commission paid annually for as long as the site stays upgraded at Eggflow.
    one-time commission - a one-time referral commission for a visitor purchasing a Premium or Extra plan upgrade.

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